Privacy Policy

Last Updated: 2026-01-23

1. Introduction

Guangzhou Calmsmile Intelligent Technology LLC (“we,” “our,” or “us”) operates https://calmsmile.org (the “Site”). This Privacy Policy explains how we collect, use, and protect information when you visit our website, which serves as a platform for showcasing industrial control all-in-one computers, industrial circuit boards, and providing related video tutorials and technical resources.

2. Information We Collect

We collect minimal information, primarily to provide and improve our services.

A. Information You Provide Directly:

• Contact Inquiries: If you contact us via email or a contact form, we may collect your name, email address, company name, and the content of your message.
• Download Requests: If you request technical documentation, manuals, or software, we may ask for your name, email address, and company affiliation to verify legitimate business interest and prevent abuse.
• Comment Sections (if applicable): Any information you voluntarily post in public comment areas on tutorials or product pages.

B. Information Collected Automatically:

• Basic Usage Data: When you browse the Site, our server may log non-personally identifiable information such as your IP address, browser type, operating system, referring website, pages viewed, and access times. This is standard practice used for security monitoring and basic traffic analysis.
• Local Storage & Cookies (Minimal): As detailed in our separate Cookie Statement, we only use local storage or session cookies to temporarily preserve form inputs (e.g., in a contact form) to prevent data loss upon accidental page refresh. We do not use tracking, analytics, or advertising cookies.

3. How We Use Your Information

We use the limited information we collect for the following purposes:

• To Provide and Operate the Site: To display product information, host video tutorials, and facilitate file downloads.
• To Respond to Your Inquiries: To answer your technical or sales questions about our industrial control products.
• To Distribute Resources: To provide you with requested technical documentation, manuals, firmware, or software updates relevant to our products.
• To Ensure Security: To monitor and protect the Site from malicious activity, abuse, or unauthorized access—important for a site hosting technical resources.
• To Improve Content: To understand which product pages, tutorials, or downloads are most useful to our professional audience.

4. Legal Basis for Processing (For EEA/UK Visitors)

If you are from the European Economic Area (EEA) or the United Kingdom, our legal basis for collecting and using your information is:

• Legitimate Interest: For operating our business website, providing technical resources to the industrial automation sector, and communicating with potential business clients.
• Consent: When you explicitly provide it (e.g., by submitting a contact form).
• Contractual Necessity: If you are an existing customer and we are providing support or resources under a contract.

5. Data Sharing and Disclosure

We do not sell, rent, or trade your information. We may disclose it only in the following limited circumstances:

• Service Providers: We may use trusted third-party companies to host our website, store data, or manage emails. These providers are contractually obligated to handle data securely and only for the services we request.
• Legal Compliance: If required by law, regulation, or legal process (e.g., a court order).
• Protection of Rights: To investigate potential violations of our terms, or to protect the security, rights, and property of our company, our users, or the public.

6. International Data Transfers

Our website is hosted and our data is primarily processed within the United States/China/the European Union. If data is transferred outside your region, we ensure appropriate safeguards are in place, such as standard contractual clauses.

7. Data Security

We implement reasonable technical and organizational measures to protect the information we collect, especially given the technical nature of our audience and the potential sensitivity of some download requests. However, no internet transmission is 100% secure.

8. Data Retention

We retain your information only as long as necessary:

• Contact inquiries: Retained for a reasonable period to handle follow-up and business relationship development.
• Download records: Retained to track resource distribution and for security purposes.
• Server logs: Typically retained for a short period (e.g., 30-90 days) for security analysis.

9. Your Data Protection Rights

Depending on your location, you may have rights regarding your personal data, including:

• Access: Request a copy of the data we hold about you.
• Correction: Request correction of inaccurate data.
• Deletion: Request deletion of your data under certain conditions.
• Restriction/Objection: Object to our processing or request restriction.
• Data Portability: Request a structured, common format copy of your data.
  To exercise these rights, please contact us using the details in Section 11.

10. Links to Other Sites and Technical Resources

Our Site contains links to other websites (e.g., component manufacturers, industry standards bodies) and may host downloads of technical documentation or software. These external resources are governed by their own privacy policies. We are not responsible for their content or practices.

11. Children’s Privacy

Our Site is designed for a professional, industrial audience and is not intended for individuals under the age of 16. We do not knowingly collect information from children.

12. Changes to This Privacy Policy

We may update this policy periodically. The “Last Updated” date at the top will reflect changes. We encourage you to review this page occasionally.

13. Contact Us

For questions, concerns, or to exercise your data rights related to this Privacy Policy or our industrial products, please contact:

Guangzhou Calmsmile Intelligent Technology LLC
Email: privacy@calmsmile.org